Help Center
Find answers to common questions, browse our knowledge base, or contact support for personalized help.
Browse by Category
Job Seekers
Help with job searching, applications, and account management
Employers
Guidance on job posting, candidate management, and billing
Technical Support
Troubleshoot technical issues and account problems
Job Seekers
How do I create an account and build my profile?
Creating an account is simple:
- Click "Sign Up" and provide your basic information
- Verify your email address
- Complete your profile with work experience, skills, and preferences
- Upload your resume and profile photo
- Set your job preferences and notification settings
How do I search and apply for jobs?
You can find jobs several ways:
- Use the search bar with keywords, location, or company name
- Browse by category or job type
- Use advanced filters for salary, experience level, and remote options
- Set up job alerts to receive notifications for matching positions
To apply, simply click "Apply Now" on any job listing and follow the prompts.
How do I track my job applications?
Visit your Dashboard to see all your applications with their current status: Applied, Under Review, Interview Scheduled, or Closed. You'll receive email notifications for status updates.
Can I save jobs to apply later?
Yes! Click the bookmark icon on any job listing to save it. View all saved jobs in your "Bookmarks" section in the dashboard.
Employers
How do I post a job listing?
Posting a job is straightforward:
- Create an employer account or log in
- Click "Post a Job" from your dashboard
- Fill in job details: title, description, requirements, salary, location
- Add company information and branding
- Choose your posting duration and any premium features
- Review and publish your listing
How do I manage job applications?
From your employer dashboard, you can view all applications, filter by status, download resumes, communicate with candidates, and update application statuses. You'll receive notifications when new applications are submitted.
What are the different subscription plans?
We offer several plans to fit your hiring needs:
- Free: 1 job posting, basic features
- Professional: 10 jobs, priority support, analytics
- Enterprise: Unlimited jobs, advanced features, dedicated support
How long do job postings stay active?
Job postings remain active for 30 days by default. You can extend, edit, or close postings at any time from your dashboard. Premium plans offer longer posting durations.
Billing & Subscriptions
How does billing work?
Subscriptions are billed monthly or annually in advance. You can view invoices, update payment methods, and manage your subscription from the billing section of your account settings.
Can I cancel my subscription?
Yes, you can cancel anytime from your account settings. Your subscription will remain active until the end of your current billing period. No partial refunds are provided.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise accounts.
Technical Support
I'm having trouble logging in. What should I do?
Try these steps:
- Check that you're using the correct email and password
- Clear your browser cache and cookies
- Try using an incognito/private browser window
- Reset your password if needed
- Contact support if the issue persists
Why am I not receiving email notifications?
Check your spam folder and add [email protected] to your contacts. Verify your notification preferences in account settings and ensure your email address is correct.
How do I update my profile information?
Go to your Dashboard and click "Edit Profile." You can update your personal information, work experience, skills, and preferences. Don't forget to save your changes!
Is my personal information secure?
Yes. We use industry-standard encryption and security measures to protect your data. Review our Privacy Policy for complete details about how we handle your information.
Frequently Asked Questions
How do I create a job seeker account?
To create a job seeker account, click on the "Sign Up" button in the top right corner of the homepage. Choose "Job Seeker" and fill out the required information including your name, email, and password. You'll receive a confirmation email to verify your account.
How do I post a job as an employer?
After creating an employer account and logging in, navigate to your dashboard and click "Post New Job". Fill out all required fields including job title, description, salary range, and location. Review your posting and click "Publish" to make it live.
What are the different subscription plans?
We offer three main plans: Basic (free with limited features), Professional ($29/month for enhanced job posting), and Enterprise ($99/month for advanced features and priority support). Visit our pricing page for detailed comparisons.
How do I reset my password?
Click on "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder or contact support.
Can I edit or delete a job posting after it's published?
Yes! Go to your employer dashboard and find the job posting under "My Jobs". Click "Edit" to modify details or "Delete" to remove the posting entirely. Note that deleted postings cannot be recovered, so please be certain before deletion.
How do I apply for jobs?
Browse jobs using our search function or categories. When you find a position you're interested in, click on the job title to view full details, then click "Apply Now". Fill out the application form, upload your resume, and submit your application.
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you with any questions or concerns.
Average response time: 2-4 hours during business hours